Purchasing/Renewing PNG Report

Q: I would like to subscribe to PNG Report

A: To subscribe to PNG Report, you can either;

  • Visit pngreport.com, click on subscribe in the top right hand corner, select your preferred package and make a secure payment online
  • Contact the subscriptions department through our switchboard on + 61 (08) 6263 9100 or email subscriptions@aspermont.com.

You will be sent an order confirmation after completing your online purchase. If you specifically require a pro-forma invoice, please request this from customer service.

Q: I would like to renew my PNG Report subscription

A: Contact the subscriptions department through our switchboard on + 61 (08) 6263 9100 or email subscriptions@aspermont.com quoting your subscriber number and account name.

Q: I would like to purchase single/back issues of PNG Report

Please email subscriptions@aspermont.com to enquire on price and place an order.

My online account

Q: I cannot login to my account or have forgotten my login details.

A: Your username is your email address. If you have forgotten your password you can easily reset your password by clicking the forgotten password link on the login page. If you are still having difficulties contact the subscriptions department through our switchboard on + 61 (08) 6263 9100 or email subscriptions@aspermont.com.

Adding online users

Q: I would like to add online users to my PNG Report subscription account

A: You can only have more than one online user license if you have subscribed to a multi-user subscription package. To check the details of current online users in your subscription, add extra online user licenses or upgrade to a multi-user subscription please contact the subscription department through our switchboard on + 61 (08) 6263 9100 or email subscriptions@aspermont.com.

Q: I would like to join my organisation's subscription

A: To request an online user licence from an existing multi-user subscription package please email subscriptions@aspermont.com or contact the member manager from your organisation.

Change account information

Q: I would like to change my billing or delivery address

A: To change your delivery, billing address or any of your contact details, you can easily do so from your account management page. To access your account management page visit pngreport.com, scroll to the bottom of the page then click on Manage My subscription in the footer menu. Alternatively, please email subscriptions@aspermont.com quoting your subscription reference number with the details that need to be updated.

Delivery issues

Q: I am not receiving my copies of PNG Report or have missed an issue

A: Please email subscriptions@aspermont.com with details of the issue(s) missed quoting your subscription reference number with your complete delivery address.

*Please note that claims for missing issue(s) must be made within 3 months of the issue being published.

Account and payment issues

Q: I would like to check my subscription account payment and fulfilment status.

A: Contact the subscriptions department through our switchboard on +61 (08) 6263 9100 or email subscriptions@aspermont.com quoting your subscription reference number.

Email Whitelisting Instructions for PNGReport.com Newsletter Subscribers

PNGReport.com email newsletters are managed and delivered by a supplier called Spotler. To ensure uninterrupted delivery of our newsletters, please ask your IT department, email service provider or message filtering service to ‘whitelist' the servers used to send our newsletters.

Add us to your Contacts list

Use your email client's Sender, Contacts or Address Book menu options to add us to your contact list.

In Microsoft Outlook, this option can be found under the Message menu at: Message >> Sender >> Add to Contacts. This may be titled differently dependent on your version of Microsoft Outlook. The option may be found elsewhere in other email clients.

Add us to your Safe Senders list

Use your email client's Junk Email options to ensure our emails are never marked as spam. In Microsoft Outlook, do this by right-clicking one of our emails in your message list, then visiting the Junk menu and choosing the Junk >> Never Block Sender option. This may be titled differently dependent on your version of Microsoft Outlook. The option may be found elsewhere in other email clients.

Aspermont IP Address

The best way to do this is an IP address whitelist, this will ensure you get our newsletters without receiving other mail outs from other Spotler customers.

The dedicated IP address all for all Aspermont electronic mail is 37.221.217.222

Aspermont Sending Domain

If your spam solution is unable to whitelist mail server's by IP address, then the next best solution is to whitelist our sending domains.

We recommend that you whitelist the following domain in conjunction with the IP address.

  • pngindustrynews.info
  • pngindustrynews-marketing.net
  • pngindustrynews-thirdparty.net
  • pngreport-marketing.com
  • pngreport.info
  • pngreport-thirdparty.com
  • newsletters.pngreport.com

Further Assistance

Once your IT has processed the instructions can you please contact us to confirm so we can ensure the newsletters are sent through to you.

If you have any further questions, please do not hesitate to contact us on + 61 (08) 6263 9100.

 

If our frequently asked questions above have not answered your subscription query, please contact the subscription team through our switchboard on + 61 (08) 6263 9100 or email subscriptions@aspermont.com.